FirmdeskWho helps run the service
Firmdesk relies on a few other companies to handle personal information for us. Each one is bound by contract to protect what it handles and to use it only to provide its service to us. We tell firms by email before we add one that handles their data.
Today
| Company | What it does for us | What it handles | Where |
|---|---|---|---|
| OVHcloud | Hosting: the servers the app, its database and the documents are on | What firms keep in Firmdesk | Canada (Québec) |
| Cloudflare | Backups, and network and security services for our addresses and website | Encrypted backup copies; connections and emails on their way to us, without keeping them | Canada, United States and other countries |
| Resend | Sending the app's emails, and receiving the emails sent to a firm's Inbox address | The emails, their recipients and their files | United States |
| Tally | Our forms: pilot applications and feedback | What people type in them; nothing a firm keeps in Firmdesk | European Union |
| Cal.com | Booking calls with us | The name, email and answers of the person booking; nothing a firm keeps in Firmdesk | United States |
| Stripe | Payments for Firmdesk's plans; and, for a firm that turns them on, its clients' online payments, under the firm's own agreement with Stripe | Billing details and payment information. Cards and bank accounts never reach Firmdesk | Canada and United States |
| Sentry | Error reports, so we can fix what broke | Technical details of an error, which can include a name or an email address | United States |
| Twilio | Two-factor codes by text message | The mobile numbers codes are texted to; nothing a firm keeps in Firmdesk | United States |